About
Detail-oriented and results-driven Data Analyst with a strong foundation in data cleaning, visualization, and administrative support, adept at transforming raw data into actionable insights using Excel, Power BI, and Python (Pandas). Leverages a background in real estate management and customer service to bring excellent communication, organizational, and problem-solving abilities, passionate about driving data-driven decisions and operational efficiency for businesses globally.
Work
Lahass International LTD
|Real Estate Manager/Data analyst
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Summary
Managed comprehensive property listings, client data, and transactions, leveraging structured data systems to inform strategic decisions and optimize data integrity.
Highlights
Managed a diverse portfolio of property listings and client data, ensuring accuracy and accessibility for over 100+ properties and clients.
Analyzed property market trends and investment data, providing critical insights that supported informed pricing strategies and investment decisions.
Maintained meticulous records of all client interactions and property data, achieving 99% data accuracy and compliance standards.
Improved data organization and retrieval processes, reducing average retrieval time by 15% and enhancing operational efficiency.
Samglad School
|Customer Service Manager
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Summary
Led customer service operations, efficiently resolving inquiries and managing customer data to enhance satisfaction and service performance.
Highlights
Efficiently handled and resolved a high volume of customer inquiries, achieving a 90% resolution rate and maintaining high customer satisfaction scores.
Maintained and updated customer records with 98% accuracy, ensuring reliable data for personalized service and targeted communication.
Utilized data tracking systems to monitor key customer satisfaction metrics and service performance, identifying areas for improvement and implementing solutions.
Developed and implemented streamlined processes for customer issue resolution, reducing average response times by 20%.
Arthrimed Specialist Clinic
|Personal Assistant / Administrative Officer
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Summary
Provided comprehensive administrative and executive support, managing daily operations, organizing business data, and improving workflow efficiency.
Highlights
Managed complex schedules, documents, and reports for daily operations, ensuring seamless workflow and timely completion of critical tasks.
Systematically entered and organized business data into spreadsheets and digital systems, ensuring data integrity and ease of access for executive decision-making.
Implemented data organization strategies that improved overall workflow efficiency by 10%, reducing administrative overhead.
Supported the CEO as a Personal Assistant, coordinating appointments, travel arrangements, and managing communications, contributing to a 20% increase in executive productivity.
Education
Buckingham University
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Diploma
Teachers Training
University of Ilorin
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B.A.
Comparative Religious Studies
Languages
English
Certificates
Data Analysis Certification
Issued By
Schulltech
Proficiency Certificate in Management
Issued By
Nigerian Institute of Management
Human Resources Management Certificate
Issued By
Online
Customer Service Management Certificate
Issued By
Online
Teachers Training Program
Issued By
Macmillan
Skills
Data Analysis
Data Cleaning & Preprocessing, Data Visualization & Dashboard, Data Entry & Management, Business Intelligence, Statistical Analysis, Predictive Modeling (Beginner).
Tools & Technologies
Microsoft Excel (Advanced Functions, Pivot Tables), Power BI (Interactive Dashboards & Reports), Python (Pandas, NumPy), SQL (Inferred from Data Analysis tasks), Google Sheets.
Business & Management
Administrative & Office Management, Customer Service & Client Relations, Time Management, Attention to Detail, Project Coordination, Process Improvement, Strategic Planning (Inferred from Real Estate).
Soft Skills
Communication, Organization, Problem-Solving, Stakeholder Management, Decision Support, Analytical Thinking.
References
References
Available upon request